Privacy Policy

Hill Hall Hotel, LLC, doing business as Hill Hall Hotel ("Hill Hall," "we," "our," or "us"), respects your privacy and is committed to protecting the personal information we collect through www.hillhallhotel.com and related websites, forms, booking pages, and digital services that link to this Privacy Policy.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

We may collect the following categories of information:

• Contact Information, such as your name, email address, phone number, mailing address, and information you submit through forms or inquiries.
• Reservation and Stay Information, such as booking dates, guest preferences, special requests, and information related to a stay, dining request, or event inquiry.
• Payment Information, which may be collected and processed by third-party payment processors or booking partners rather than stored directly by us.
• Device and Usage Information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with the Site.
• Communications, including contact form submissions, newsletter sign-ups, and correspondence with us.
• Cookie and Tracking Data, as described in our Cookie Settings and Cookie Policy.

We collect information directly from you, automatically through your use of the Site, and from service providers or business partners that support reservations, marketing, analytics, payment processing, and website operations.

We may use personal information to:

• Operate, maintain, and improve the Site.
• Respond to inquiries and provide customer service.
• Process reservations, requests, dining inquiries, and event inquiries.
• Facilitate payment processing and reservation management.
• Send confirmations, updates, and service-related communications.
• Send marketing communications where permitted by law or where you have opted in.
• Understand Site performance and visitor engagement.
• Protect the security and integrity of the Site and our business.
• Comply with legal obligations and enforce our terms.

Reservations or other transactions may be processed through third-party booking platforms, hospitality platforms, or payment processors, including Design Hotels, Marriott-affiliated systems, or other reservation technology providers, as applicable. When you leave our Site to complete a reservation or other transaction, your information may also be governed by the privacy policies and terms of those third parties.

We and our service providers may use cookies and similar technologies to remember preferences, understand traffic and engagement, measure marketing effectiveness, and support core website functionality. You can manage non-essential cookies through our cookie banner or preference tools where available.

We do not sell your personal information for money. We may share information with:

• Service providers that help us host the Site, process payments, send emails, support analytics, manage inquiries, or otherwise operate our business.
• Booking and hospitality partners involved in processing or supporting your reservation.
• Professional advisors and legal authorities where reasonably necessary for legal compliance, dispute resolution, fraud prevention, or protection of rights and property.
• Parties involved in a merger, financing, sale, reorganization, or similar business transaction.

You may opt out of receiving promotional emails from us by using the unsubscribe link in the message or by contacting us at hello@hillhallhotel.com. Even if you opt out of marketing emails, we may still send transactional or service-related communications.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal information we maintain about you, subject to applicable law and exceptions. To make a request, contact us at hello@hillhallhotel.com. We may need to verify your identity before fulfilling your request.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill reservations and requests, maintain business records, comply with legal obligations, and resolve disputes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Our Site is operated in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.

The Site may contain links to third-party websites, services, or embedded content. We are not responsible for the privacy practices or content of those third parties.

The Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above.

Contact Information
Hill Hall Hotel LLC
123 North Court Street, Fayetteville WV 25840
hello@hillhallhotel.com
304-900-5039